CommunityRamp
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Privacy Policy

Last updated: July 17, 2026

This Privacy Policy describes how CommunityRamp, a product of AppCerc ("CommunityRamp," the "Company," "we," "us," or "our"), collects, uses, retains, and discloses information in connection with the CommunityRamp websites, applications, and services (collectively, the "Services"). By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, your sole remedy is to discontinue use of the Services.

1. Information We Collect

We collect information broadly, from every interaction you or your organization has with the Services. This includes, without limitation:

  • Information you provide: account and registration details, names, email addresses, phone numbers, postal addresses, organization and member records, billing and payment details, event and directory listings, uploaded files and media, messages, form submissions, support communications, and any other content you submit to or through the Services ("Submitted Content").
  • Information collected automatically: IP address, device and browser characteristics, operating system, referring URLs, pages viewed, links clicked, features used, session duration and timing, interaction patterns, crash and diagnostic data, and approximate location derived from network information.
  • Information from third parties: data received from payment processors, analytics providers, integration partners (such as accounting or email platforms you connect), public sources, and data enrichment services, which we may combine with other information we hold.
  • Cookies and tracking technologies: cookies, local storage, pixels, and similar technologies used to operate, analyze, personalize, and market the Services. By using the Services you consent to our use of these technologies. Disabling them may degrade or disable portions of the Services.

The Services are business tools, and information entered into them — including information about your organization's members, contacts, and customers — is processed on the systems described in this policy. You should have no expectation that information submitted to or generated within the Services is private from the Company, and you are responsible for any notices or consents required from individuals whose information you enter.

2. How We Use Information

To the maximum extent permitted by applicable law, we may use, retain, analyze, aggregate, de-identify, and otherwise process any information we collect — including Submitted Content, usage data, and data derived from either — for any lawful business purpose, indefinitely. Such purposes include, without limitation:

  • providing, operating, maintaining, securing, and billing for the Services;
  • developing, testing, benchmarking, and improving the Services and other current or future Company products;
  • training, tuning, and evaluating machine-learning and artificial-intelligence models and systems, whether operated by us or by our service providers;
  • creating aggregated, anonymized, or derived datasets, statistics, insights, and benchmarks, which we own and may use, publish, license, or commercialize without restriction or compensation to you;
  • marketing, advertising, and promoting the Services and other offerings, including contacting you by email or other channels;
  • enforcing our agreements, protecting our rights and property, and complying with legal obligations.

3. How We Share Information

We may share any information we collect with:

  • Service providers and processors that support the Services, including hosting, storage, payment, communications, analytics, and AI/ML providers, under terms we determine;
  • Affiliates and related entities, including AppCerc and any current or future parent, subsidiary, or commonly controlled entity, which may use the information consistent with this policy;
  • Business transferees in connection with any merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, in which case information is transferred as a business asset;
  • Legal and safety recipients where we believe disclosure is appropriate to comply with law, respond to legal process, enforce our terms, or protect the rights, property, or safety of the Company, our users, or others;
  • Other parties with your direction or consent, including integrations you enable.

Aggregated, anonymized, or derived data is not subject to the limits in this section and may be shared or commercialized freely.

4. Data Retention

We retain information for as long as we consider it useful for any of the purposes described above, and we have no obligation to delete information except as required by applicable law or as described in Section 7 (Account Deletion). Deletion of an account or of specific content does not guarantee removal from our systems: copies may persist in backups, logs, archives, aggregated or derived datasets, and systems (including trained models) into which the information has been incorporated.

5. Security

We use commercially reasonable measures intended to protect information, but no system is secure. THE SERVICES AND ALL INFORMATION HANDLING ARE PROVIDED "AS IS," AND WE DO NOT WARRANT OR GUARANTEE THE SECURITY, INTEGRITY, OR CONFIDENTIALITY OF ANY INFORMATION. YOU PROVIDE ALL INFORMATION AT YOUR OWN RISK, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL LIABILITY ARISING FROM ANY UNAUTHORIZED ACCESS, USE, ALTERATION, LOSS, OR DISCLOSURE OF INFORMATION.

6. Your Choices

Your choices regarding our processing are limited. You may update certain account details through the Services, unsubscribe from marketing email using the link in each message (transactional and operational messages will continue), and adjust browser cookie settings (which may impair the Services). Where applicable law grants you specific rights regarding your personal information, we will honor valid requests to the extent, and only to the extent, that law strictly requires; we may require verification and may deny requests where the law permits. Except as set out in Section 7 (Account Deletion), nothing in this policy grants rights beyond those mandated by applicable law.

7. Account Deletion

You may request deletion of your user account and the personal information associated with it by emailing [email protected] from the address on the account, or by asking an administrator of your organization to remove it. We will review and respond to verified requests within a reasonable period.

Two limits apply. First, an organization's records belong to the organization, not to an individual: deleting your user account does not delete your organization's data, including its member organizations, contacts, events, invoices or payment history, which remain under that organization's control. Deleting an entire organization's account is a separate request and must come from an authorized administrator of that organization. Second, we retain what applicable law requires us to retain, including invoices, payment records and tax documentation, and as described in Section 4 copies may persist in backups, logs and archives that are purged on their ordinary cycles rather than on request.

8. Children

The Services are intended for business use by adults and are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take steps required by applicable law.

9. International Users

The Services are operated from the United States. If you access the Services from outside the United States, you consent to the transfer, storage, and processing of your information in the United States and any other jurisdiction where we or our service providers operate, which may not provide the same level of data protection as your jurisdiction.

10. Changes to This Policy

We may modify this Privacy Policy at any time, in our sole discretion, with or without individual notice to you. The current version will be posted on this page with an updated "Last updated" date, and changes are effective when posted. Your continued use of the Services after any change constitutes acceptance of the revised policy. You are responsible for reviewing this page periodically.

11. Contact

Questions about this Privacy Policy may be directed to [email protected]. CommunityRamp is a product of AppCerc, Indiana, USA.